Refund policy

We want you to stay connected. If something goes wrong with an eSIM from Pakhi Demo, here is what we do.

eSIMs that were not installed

If you have not installed the eSIM (you have not scanned the QR code or entered the codes), you can ask for a full refund within 30 days of buying it. Use the contact form on our support page and give your order reference.

eSIMs that do not work

If you installed the eSIM in a covered country, on a compatible and unlocked phone, and it does not connect, write to us first: most problems are fixed in minutes with the right setting. If we cannot make it work, we refund the plan.

When we cannot refund

• The eSIM was installed and has used data, and it worked.
• The phone does not support eSIM or is locked to one network.
• The plan was used up or its days ran out.
• The eSIM was deleted from the phone by mistake (most eSIMs can only be installed once).

How refunds are paid

Refunds go back to the card you paid with. Your bank usually shows them within 5 to 10 working days. When we refund an eSIM we also switch it off, so it stops working.

Contact

For any refund question use the contact form on our support page, with your order reference and eSIM number if you have them.