Your order and QR code

Install your eSIM from the order page, by QR code or by hand.

What this page is for

The order page shows your eSIM once you have paid: the QR code to install it, step-by-step instructions for iPhone and Android, and the codes to install it by hand. You reach it straight after paying and from the link in your email.

The page has a private address. Anyone with the link can see your QR code, so do not share it.

How to install your eSIM with the QR code

Install it before you travel, while you have Wi-Fi.

iPhone: open Settings, Mobile Service (or Cellular), Add eSIM, Use QR Code. Scan the code on this page. When you arrive, turn on Data Roaming for this eSIM.

Android: open Settings, Connections (or Network), SIM manager, Add eSIM, Scan QR code. When you arrive, turn on roaming for this eSIM.

Tip: open this page on another device (a laptop or a friend's phone) so you can scan the code with your own phone.

How to install your eSIM by hand (no camera)

Open Install by hand (no camera) under the QR code.
Copy the SM-DP+ address and the Activation code with the Copy buttons.
In your phone's eSIM settings choose to enter the details manually and paste them in.

The eSIM number (ICCID) is the eSIM's own number. Have it ready if you contact support.

What the messages at the top mean

Waiting for your payment: the payment is not confirmed yet. The page updates by itself, usually within a few seconds.
Preparing your eSIM: payment received. The eSIM is on its way and appears here the moment it is ready. We also email it to you.
Your eSIM is ready: install it now.
This order was refunded: the money went back to your card and the QR code is no longer shown.
This order was not paid: the payment did not go through or the checkout was left unfinished. Choose a plan again to start a new order.
Test order: the store is in test mode. This eSIM is a demo and does not connect to any network.

Each eSIM also shows Ready to install, Preparing or Refunded.

FAQs

My eSIM is still "Preparing" after a few minutes. Leave the page open or come back later: the store keeps trying in the background and emails you as soon as it is ready. If it takes more than an hour, write to us from the support page with your order reference.

I deleted the eSIM from my phone. Can I scan the code again? Most eSIMs can only be installed once. Contact support before deleting or reinstalling anything.

Do I need to set an APN? Almost never. It is set by itself.

How do I see how much data I have left? Create an account with the same email address. Your eSIMs and their live usage then appear under My eSIMs.